Complaints and Grievances

Complaints and Grievances

Complaints & grievances

For any complaints or grievances related to any provision of Yoga Certification Scheme rendered by Pragyan Foundation PrCB, the candidate can lodge a complaint in the following ways:

  • info@pragyanfoundation.com

  • +91-9830150844

  • PrCB, 40/2 Rupchand Mukherjee Lane, Kolkata – 700025, West Bengal, India

Complaint/Appeal can be made by any person or body against the following

  • The PF CB, its operation and/or procedures

  • The examiners, experts, committee members or staff of the PF CB

  • Assessment process followed by the examiners by the PF CB

If the complaint has no details of the complainant or the description is not adequate, the PF CB has reserves the right of dealing with the complaint/appeal as deemed fit.

Upon receipt of complaint/appeal, PF CB will validate whether the complaint relates to Yoga Certification Scheme for which it is responsible and, if the Complaint is found genuine, it will be registered and acknowledged within 2 days via email or hardcopy as required.

PF CB is responsible for all decisions at all levels of the handling process for complaints/appeals.

It is ensured that, results are nondiscriminatory in nature while investigation and decision on complaints/appeals are made.

Receipt of complaint

  • All complaints received by any staff member are sent to Grievance Committee and the Documentation Officer is designated to record the complaint in Complaint Log Book/Register. The complaints is validated for complete information and relation to its activities.

  • In case of more information is required, applicant / interested party is requested to send information.

  • If PF CB is not responsible or related to complaint, the applicant / interested party is informed about the same with complete information.

  • For all valid complaints, acknowledgement is sent to complainant.

Investigation

  • Grievance Committee will investigate complaint & and is found genuine take Preventive Actions.

  • PF CB will ensure for impartiality, independence & confidentiality during all stages of investigation & reporting.

  • PF CB will keep the complainant informed with progress reports.

Closure of complaints

  • Corrective actions are taken in case required.

  • The complainant is informed about the proposed action/s and asked for comments and feedback.

  • Complaint logbook is updated for action taken and complaint is closed.

Appeals

  • info@pragyanfoundation.com

  • +91-9830150844

  • PrCB, 40/2 Rupchand Mukherjee Lane, Kolkata – 700025, West Bengal, India

  • The appeal must be filed in writing within thirty days of receipt of the decision by the complainant. The appeal has to be substantiated by reasons and/ or documents as necessary.

  • Upon receipt of Appeals, PF CB will validate whether the complaint relates to Yoga Certification Scheme for which it is responsible and, if the Appeal is found genuine, it will be registered and acknowledged within 2 days.

  • The MD will inform about the appeal to the chairman of the Trust along with recommendations regarding cognizance of the appeal. If the appeal is to be dismissed the MD will inform the complainant accordingly. Otherwise MD shall form the appeal committee to handle the case. MD shall provide all support to the appeals committee in the investigation of the case.

  • MD will also inform the complainant about the case being taken by the appeal committee.

  • If required the Appeal Committee may ask the appellant to present the facts in person. The appeals will also consider any request by the appellant regarding presentation of fact in person. The appeals committee decision will be final in this context.

  • The appeals Committee may also ask any of the employees/ empanelled person to help in discharging the appeal based on facts.

  • After necessary investigation the appeals committee will prepare a report including the recommendations pertaining to the Appeal. Chairman of the Board will be informed about the recommendations.

  • The MD will implement the recommended actions.

  • The decision of the appeals committee will be final.

  • It is ensured that, results are non-discriminatory in nature while investigation and decision on Appeals are made.

Closure of appeals

  • Corrective actions are taken in case required.

  • The appellant is informed about the proposed action/s and asked for comments and feedback.

  • Appeal logbook is updated for action taken and appeal is closed.